Looking for sample questions for movers? We’ve got you! House relocation is an overwhelming process requiring you to make many decisions in a short amount of time. From packing materials to item organisation and moving dates, there is a lot to juggle at once. But perhaps the most essential decision is choosing the right house relocation company.
With thousands of moving companies, both locally and interstate, there’s no shortage of options. However, for most people who moved a handful of times in their lifetime, it’s hard to know the ins and outs of the moving industry. This exposes them to unsafe service providers, unfair prices, and fraudulent business practices.
To avoid that, it’s important to prepare a moving questionnaire with questions to ask prospective home movers in the form of an interview. This could save you some trouble and help you make the best choice. In this article, we’ve rounded 5 sample questions for movers to give you a hand. Let’s dive in!
5 sample questions for movers
1. How does your company calculate prices?
To avoid receiving a final bill higher than agreed, make sure to clarify how your removal company calculates prices. Most house relocation companies consider the following factors for price estimations:
- Shipping distance
- Seasonality
- Hourly labour rates
- Shipment weight
Some companies might also charge extra for speciality services and fuel. So make sure to figure out your type of move and specific needs and how much the removal company charges for it.
2. Does your company have any hidden fees?
Oftentimes, unreliable moving companies tend to increase prices on the moving day due to hidden fees buried under mountains of legal work. They use misinterpreted and undisclosed information to blow up your final bill and leave you hanging last minute. And when you try to contact them, they direct you to customer service, which is also instructed to fool you.
To avoid that, we highly recommend checking customer reviews for “surprise fees” cases. But, of course, don’t solely count on them to evaluate a company since embittered customers having a bad day might mislead you about its reputation.
3. What coverage does your company offer?
Moving coverage is an insurance type of service for when your items break or are lost during transit. All house relocation companies must offer basic liability coverage without additional charges. However, this model is different from full-value protection (FVP), which covers the costs of all your items at their current market price.
For example, if your TV falls from the truck en route, you’ll be reimbursed for repairing it or purchasing a new one. So before booking a house removal company, make sure you’re aware of their coverage plans, as this could save you lots of hassle in the future.
4. How do you handle loss or damage claims?
Another part of the coverage is the claim process with your movers before you get reimbursed for your lost or damaged belongings. So ask about their process to ensure it’s as uncomplicated as possible, and check customer reviews to get real-time answers to your questions. If you realise that previous customers were not reimbursed, consider choosing another company.
5. What’s your cancellation policy?
Last but not least, for our moving questionnaire, make sure to ask your prospective moving company what their cancellation policy is. There are countless good reasons why you might want to cancel your move, from bad weather to a complete change of job plans. Some companies might let you cancel free of charge if you let them know ahead of time, while others might keep all or part of your deposit or even charge you additional cancellation fees.
Time to hire your home movers!
Hopefully, our moving questionnaire with sample questions for movers will help you figure out the best match for your needs. Before hiring a house relocation company, research their references and customer reviews to ensure you make the right decision. And if you’re ready for your house move, Bubblevan London’s number one-rated man & van service will guarantee stress-free, safe moves tailored to your needs. So ask for a quote today, and let’s get moving!